Shipping & Delivery
At Romantic Lamps, we are committed to providing our customers with exceptional value and service. That's why we offer free shipping from our warehouses in Europe & USA via reputable carriers such as FEDEX, USPS, DHL, DPD.
Shipping to Over 200 Countries
We proudly offer international shipping services, although there are some locations we are unable to ship to. If you find yourself in one of these countries, we will contact you promptly.
Lost/Missing Packages
Romantic Lamps cannot be held liable for incorrectly provided addresses during the checkout process. It is essential to ensure the accuracy of your billing and shipping information before placing your order. In the event of our error, we will take full responsibility for the original order at no additional charge.
Customs
Please note that any customs fees incurred upon shipping are the responsibility of the customer. By purchasing our products, you acknowledge that one or more packages may be subject to customs fees upon arrival in your country.
Shipping Time
Shipping times vary depending on location. Please refer to the following estimates:
| Location | Estimated Shipping Time |
| United States | 4-7 Business days |
| Canada, Europe | 6-10 Business days |
| Australia, New Zealand | 12-14 Business days |
| Central & South America | 8-14 Business days |
| Asia | 8-12 Business days |
| Africa | 8-14 Business days |
Please allow a maximum delivery time of 20 business days. Please note that these estimates do not include our 1-3 day processing time, and may be subject to clearance/customs delays.
Tracking Information
You will receive an email with a tracking number once your order has been shipped. However, please be aware that due to the nature of free shipping, tracking information may not always be available.
No Information Available at the Moment
For certain shipping companies, it may take 1-5 business days for tracking information to update. If it has been more than 5 business days since your order was placed and there is still no tracking information available, please contact us for assistance.
Combined Shipping
For logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping was selected.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can.