Refund & Returns
At Romantic Lamps, we strive to ensure your complete satisfaction with every purchase. Please review our returns and refunds policy below:
Order Cancellation:
You have the flexibility to cancel your order at any time before it is shipped. If you need to change or cancel an order after payment, please contact us within 12 hours of placing your order. Once the packaging and shipping process has commenced, cancellation may no longer be possible.
Refunds:
We stand behind the quality of our products and offer a 100% money-back guarantee on items that are defective or damaged during shipping. If you encounter any issues with your order, please notify us promptly, and we will provide a return address for you to send the product back to us. Upon receipt, we will initiate a replacement or issue a refund according to your preference.
Customer Satisfaction:
Your satisfaction is our top priority. If you are unsatisfied with your order for any reason, please don't hesitate to contact our dedicated support team. We are committed to resolving any issues promptly and to your satisfaction.
Return Shipping:
Please note that customers are responsible for covering return shipping costs.
Exclusions from Refunds:
We regret that we cannot issue refunds in the following circumstances:
- Your order fails to arrive due to factors within your control, such as providing an incorrect shipping address.
Refund Requests:
Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days) has expired. To initiate a refund request, please send us a message via our Contact Us page, and our team will assist you promptly.
Should you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience with Romantic Lamps.